Terms of Service

HireIQ is an AI-powered candidate intelligence platform that enables employers to:

• ▸Create and publish job listings with structured screening criteria
• ▸Conduct automated AI-driven screening interviews with candidates
• ▸Generate structured assessment reports covering fit score, red flags, engagement metrics, and hiring recommendations
• ▸Collect and manage candidate documents, profile links, and application data
• ▸Review, compare, and shortlist applicants from a centralised dashboard

HireIQ provides software tools to assist human hiring decisions. We are not an employment agency, recruitment consultancy, or labour marketplace. We do not make hiring decisions on your behalf, and we do not guarantee any particular outcome from your use of the Service.

The Service depends on third-party infrastructure including Supabase (database and storage), Groq (AI inference), Render (backend hosting), and Vercel (frontend hosting). We will notify you of material changes to our infrastructure that affect the Service.

To use the Service as an employer, you must register an account with a valid business email address and provide accurate, complete, and current information. You agree to keep this information up to date.

• ▸You are responsible for maintaining the confidentiality of your login credentials.
• ▸You are responsible for all activity that occurs under your account, whether or not authorised by you.
• ▸You must notify us immediately at legal@hireiq.app upon becoming aware of any unauthorised account access.
• ▸You may not share login credentials with individuals outside your organisation, or use a single account on behalf of multiple unrelated organisations.

HireIQ is not liable for any loss or damage arising from your failure to keep credentials secure.

As the employer using HireIQ to screen candidates, you are responsible for:

• ▸Legal compliance: Ensuring your use of HireIQ complies with all applicable employment, anti-discrimination, data protection, and AI governance laws in your jurisdiction, including but not limited to the UK Equality Act 2010, US EEO laws (Title VII, ADA, ADEA), EU Equal Treatment Directives, UK GDPR, GDPR, and the EU AI Act where applicable to high-risk AI in employment decisions.
• ▸Human oversight: Ensuring that AI-generated scores, recommendations, and red-flag analyses are reviewed by a qualified human before any employment decision is made. AI outputs are advisory only.
• ▸Candidate transparency: Informing candidates, before they complete an interview, that their responses will be assessed by an AI system and shared with your hiring team.
• ▸Accuracy of job postings: Ensuring job descriptions, screening questions, and eligibility criteria are accurate, lawful, and relevant to the genuine requirements of the role.
• ▸Data retention obligations: Configuring appropriate data retention periods for candidate data within the platform, consistent with your legal obligations as a data controller.
• ▸Candidate rights: Responding to data subject requests (access, rectification, erasure) from candidates where HireIQ acts as a processor on your behalf.

You should seek independent legal advice regarding your compliance obligations. HireIQ is not responsible for ensuring that your specific use of the Service is legally compliant in your jurisdiction.

You must not use the Service to:

• ▸Discriminate against candidates on the basis of race, colour, sex, age, disability, national origin, religion, sexual orientation, gender identity, pregnancy, or any other characteristic protected by applicable law.
• ▸Make employment decisions solely on the basis of an AI-generated score or recommendation without human review.
• ▸Post fictitious job listings or use the platform to collect personal data for purposes unrelated to genuine hiring.
• ▸Upload job descriptions, screening questions, or content that is unlawful, harassing, defamatory, or designed to deceive candidates about the nature of the role or company.
• ▸Reverse engineer, decompile, copy, or create derivative works from HireIQ's AI models, scoring algorithms, software, or any proprietary component of the Service.
• ▸Attempt to bypass rate limits, authentication controls, row-level security policies, or any other security mechanism of the Service.
• ▸Harvest or compile candidate personal data from the platform for purposes other than evaluating candidates for the specific advertised role.
• ▸Resell, sublicense, or white-label the Service or any part of it without express written permission from HireIQ.
• ▸Use the Service in a manner that causes disruption, overloads our infrastructure, or interferes with other users' access.

HireIQ reserves the right to suspend or terminate accounts that violate these requirements, with or without prior notice, at our sole discretion.

Candidates who complete HireIQ interviews agree to:

• ▸Provide honest, genuine, and complete responses to all interview questions.
• ▸Not use AI tools, automated systems, or third parties to generate or significantly assist with interview answers without explicit disclosure. The platform actively monitors for AI-generated content and flags suspicious patterns in the assessment report.
• ▸Acknowledge that their interview transcript and AI assessment report will be shared with the employer who issued the interview link, and will be retained for the period configured by that employer.
• ▸Not attempt to manipulate, game, or reverse-engineer the AI scoring system.

Misrepresentation during an interview may constitute grounds for disqualification from the role and potentially from future applications through the same employer.

HireIQ and its licensors retain all intellectual property rights in the Service, including the platform, AI models, scoring methodology, algorithms, software, UI design, and branding. Nothing in these Terms transfers ownership rights to you.

Your content: You retain ownership of job descriptions, custom questions, and other content you upload. You grant HireIQ a limited, non-exclusive, royalty-free licence to use that content solely to operate and provide the Service to you.

Candidate content: Interview transcripts and responses provided by candidates are owned by the candidate. The hiring employer receives a licence to use that content solely for evaluating the candidate for the advertised role.

AI-generated outputs: AI-generated interview questions, follow-up prompts, and assessment reports are owned by HireIQ and licensed to you for use within the Service during your active subscription period.

We do not use your content or candidate data to train AI models without explicit consent.

The Starter plan is provided free of charge with no credit card required. Paid plans ("Subscriptions") are billed monthly or annually in advance. All fees are non-refundable except where required by law.

• ▸Prices may change with 30 days' written notice. Continued use after a price change constitutes acceptance of the new pricing.
• ▸If payment fails, we will attempt to re-process the charge. Accounts more than 7 days overdue may be downgraded or suspended until payment is received.
• ▸You may cancel your Subscription at any time. Cancellation takes effect at the end of the current billing period, and access to paid features continues until that date.
• ▸For questions about invoices or billing, contact support@hireiq.app.

HireIQ's AI features are designed to augment human decision-making. You acknowledge that:

• ▸AI-generated questions, assessments, and recommendations may contain errors, biases, or inaccuracies. They should not be treated as definitive evaluations of a candidate's suitability for any role.
• ▸No employment decision should be made solely on the basis of an AI-generated score or recommendation. A qualified human must review all AI outputs before acting on them.
• ▸AI language models may occasionally produce content that is factually incorrect, inconsistent, or contextually inappropriate. You are responsible for reviewing AI outputs before sharing them with candidates or acting on them.
• ▸HireIQ does not guarantee that AI assessments are free from bias. Employers are encouraged to monitor hiring outcomes for disparate impact and adjust screening criteria accordingly.
• ▸AI detection (screening for AI-generated candidate responses) is always active and forms part of the Red Flags Report. The presence of a flag is not conclusive evidence of misconduct and should be reviewed in context.

We aim to maintain high availability of the Service but do not guarantee uninterrupted or error-free access. The Service depends on third-party infrastructure and AI providers that are outside our direct control.

HireIQ reserves the right to modify, update, or discontinue any feature of the Service at any time. For material changes that adversely affect paid Customers, we will provide at least 30 days' notice and offer a pro-rated refund for affected periods where applicable.

Scheduled maintenance windows will be communicated in advance where practicable. Emergency maintenance may occur without prior notice.

To the maximum extent permitted by applicable law, HireIQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to lost profits, lost data, reputational harm, business interruption, or hiring outcomes, even if HireIQ has been advised of the possibility of such damages.

HireIQ is not liable for:

• ▸Employment decisions made by you on the basis of AI outputs
• ▸Discrimination claims arising from your use of the Service
• ▸Data breaches caused by your failure to maintain account security
• ▸Losses caused by third-party service outages (Supabase, Groq, Render, Vercel)
• ▸Inaccuracies in AI-generated interview questions or assessment reports

HireIQ's total cumulative liability for claims arising under these Terms shall not exceed the greater of (a) the fees you paid to HireIQ in the 12 months preceding the claim, or (b) £100 GBP.

Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law.

You agree to indemnify, defend, and hold harmless HireIQ and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• ▸Your use of the Service in violation of these Terms
• ▸Your violation of any applicable employment, data protection, or AI governance law
• ▸Any claim by a candidate arising from your use of AI assessments in an employment decision, including discrimination claims
• ▸Your infringement of any third-party intellectual property right
• ▸Content you upload to the Service that is unlawful, inaccurate, or misleading

Either party may terminate these Terms at any time.

• ▸By you: Delete your account from Settings → Danger Zone, or email support@hireiq.app with your deletion request.
• ▸By HireIQ: We may terminate your account immediately for material breach of these Terms, non-payment of fees, fraudulent use of the Service, or if required by law. We will provide notice where practicable.

Upon termination: (a) your right to access the Service ceases immediately; (b) your data will be retained for 90 days for recovery purposes, then permanently deleted unless we are required by law to retain it longer; (c) provisions that by their nature should survive termination (including liability limitations, indemnification, and governing law) will continue in effect.

For Subscribers, termination by HireIQ without cause entitles you to a pro-rated refund of prepaid fees for the unused portion of your billing period.

These Terms are governed by and construed in accordance with the laws of The Gambia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of The Gambia, except where mandatory consumer protection laws in your local jurisdiction provide otherwise.

Before commencing legal proceedings, both parties agree to attempt good-faith resolution of disputes by contacting us at legal@hireiq.app.

• ▸Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and HireIQ regarding the Service and supersede all prior agreements.
• ▸Severability: If any provision is found unenforceable, the remaining provisions continue in full force and effect.
• ▸Waiver: Failure to enforce any right under these Terms does not constitute a waiver of that right.
• ▸Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. HireIQ may assign these Terms in connection with a merger, acquisition, or sale of assets without your consent.
• ▸Updates: We may update these Terms from time to time. Material changes will be communicated by email and by posting a notice on the platform at least 14 days before the change takes effect. Continued use after the effective date constitutes acceptance of the revised Terms.

For legal enquiries or questions about these Terms: